In Episode 65, Dr Roussel interviews Dr Josh Umbehr and Kirk Umbehr of Atlas MD EHR. In the interview they discuss the Atlas MD electronic health records system. In particular, they discuss why Dr Josh decided to develop an EHR platform, how the platform is tailored to DPC, what integrations the platform offers and how the platform is or is not HIPAA compliant.
In Episode 64, Dr Roussel interviews Mr Vineeth Yeddula and Dr Michael Hein, co-founders of KPI Ninja, a DPC analytics company. In the interview they discuss how they provide data on quality and patient care for DPC practices, why they believe DPC practices can benefit from their services and the importance of analytics for the DPC movement.
In Episode 63, Dr Roussel interviews Zak Holdsworth, co-founder and CEO of Hint Health about the Hint Health platform, a cloud-based software for Direct Primary Care Practice management. In the interview they talk about Hint’s history in DPC and its new technology solutions that it has on the horizon to support direct primary care practices.
- Diamond Physicians Website
- Article in Dallas Morning News
- Vistaprint commercial
- Dr Pinckney on Huckabee
- Diamond Physicians on Fox4
Growing a DPC practice requires crafting a brand. What is the practice going to represent to the public? Often times, doctors aren’t used to this as they are often accustomed to having advertising and PR done for them already. Yet with DPC, when patients are paying out of pocket for a monthly membership in the doctor’s practice, joining a practice means investing in the doctor. How can a doctor begin to craft a brand identity with so many other responsibilities to running a practice?
That is the topic of this episode.
In the interview, Dr James Pinckney, founder of Diamond Physicians, a DPC Franchise recognized around the country for its brand, talks about branding his DPC practice. In particular he describes what’s worked as he grew his practice from scratch, what hasn’t worked, and most importantly how he and his partner were able to bring the practice from zero patients to a nationally recognized brand.
[03:58] When did Diamond Physicians start and what was the inspiration?
[07:31] How did Diamond grow from 2 doctors and one location to where it is today?
[10:23] What was the tipping point for Diamond’s growth?
[12:45] Who did your website?
[14:21] What advertising tactics didn’t work during Diamond’s growth?
[17:51] How did you go from being a single practice location to being a franchise?
[19:12] How can a doctor who is interested in the Diamond franchise learn more?
Dr James Pickney is a family physician from Dallas, Texas. He is the founder and CEO of Diamond Physicians.
- Catapult Creative Media Website
- Direct Primary Care Website Design
- Business Report Article on Catapult
Engaging website design for a DPC practice is crucial. Unlike other medical practices where patients are ‘fed’ to them by insurance plans, DPC practices have to work hard to market themselves to patients. What’s more, as a new model of primary care that doesn’t take insurance, DPC marketing requires even more effort at creating brand identity that patients will buy into.
Many DPC doctors, bootstrapped for cash, design their own website. And this is certainly doable. There are tools available for even the most tech-unsavvy people to make a basic website that gets across one’s message. Still, however, creating a website that truly captures the ‘package’ of DPC services offered by the clinic and the brand the doctor is trying to create requires a bit of extra effort. This can be done, but as a practice grows, a DPC doc will likely at some point need to call in outside assistance for marketing and branding.
This the work of Catapult Creative Media, a digital marketing company. Catapult, originally called drift web design, started out as a website company in Baton Rouge Louisiana in 2007 and has since expanded its operations to branding, search engine optimization (SEO), social media marketing and print and promo materials. What’s more, over the past couple of years, Catapult has developed experience marketing direct primary care. Growing out of a relationship with Communitas Primary Care, Catapult has come to embrace DPC as the solution to the healthcare woes that ail the US Healthcare system.
In this episode, CEO David Maples discusses the importance of website design for DPC practices and how he has come to embrace the DPC model as the company’s CEO and co-founder.
[3:08] Tell me a little bit about Catapult. How did you get started and what’s your business focus?
[5:00] What was your foret into DPC?
[09:58] What are some things to look for when outsourcing a DPC practice?
[13:35] What are some key points that a DPC doctor can take to drive traffic?
[17:35] How can you go about choosing a reputable marketing company with a good result for a reasonable price?
[21:52] What’s a good price for a website for a DPC practice?
David Maples is the co-founder and CEO of Catapult Creative Media. He is also a licensed attorney. He lives in Baton Rouge, LA.
Launching a DPC practice is a challenging venture. In addition to the startup costs, rules, regulations and local laws that a new practice owner has to contend with, most doctors come out of training with little business acumen. Starting one’s own practice, much less one ‘off the grid,’ can be a formidable if not insurmountable challenge for many a would be DPC doctor. While there are certainly many resources available to DPC doctors to help them learn the ropes of small business ownership, there have been few if any one-stop shop solutions for DPC doctors to go from idea to profitable.
In comes Freedom HealthWorks. Started by co-founders Christopher and Adam Habig, Freedom HealthWorks aims to help DPC doctors achieve their goal of running a sustainable DPC practice from start to finish. From branding to website design to legal counsel to real estate advice, Freedom HealthWorks aims to provide doctors with all they need to succeed. What’s more, they work on a principle of transparency and responsibility, striving to charge fair prices and offer fair contracts.
In the interview, CEO and co-founder Christopher Habig talks about the Freedom HealthWorks experience. Starting out with the story of his own grandmother’s illness, he describes how a medication error led him on a venture to help primary care doctors continue their craft. He further goes on to describe how the Freedom HealthWorks plan works, what doctors they’ve worked with so far, how much they charge, how their contracts are structured and how they aim to stay away from the ‘third party’ mentality that has plagued healthcare.
[2:37] Tell me a little more about FHW. When did you start it and what is your mission?
[7:01] What’s included in your scope of services?
[10:14] What geographic areas have you worked in and how many practices have you worked with so far?
[11:14] What do you charge and what are the term agreements?
[14:20] Are there any term periods for your contracts?
[16:00] Many doctors are averse to companies who have come in and unscrupulously taken revenue from doctors without providing them a helpful service. How does FHW consider itself different?
Christopher Habig is the co-founder and CEO of Freedom HealthWorks.
DPC practice marketing is a major challenge for many direct primary care practices. Even for seasoned practices who are at capacity, the clinic may need a robust strategy to retain the patients it has and keep the clinic at its current numbers. And given the uniqueness of a model which charges people a periodic fee even when they aren’t sick and outside of insurance premiums, convincing people that practice membership is worth their money can be somewhat of an effort. Moreover, DPC practices typically don’t grow by traditional marketing means such as mass mail-outs, commercials, highway signs or radio ads. People want to find their doctor more organically than they do their tire shop. So what is the ideal marketing strategy for a DPC practice?
In this episode, Dr Matt Priddy, founder of Priority Physicians, talks about his clinics nearly two decades of experience as a DPC practice in Indianapolis, IA. Starting out at 10 patients and 2 physicians, they’ve grown over the years to 1200 patients and 7 physicians. In the interview he discusses the many marketing strategies they’ve employed, which he notes has been nearly ‘everything,’ and what among them has been most effective. While most traditional marketing venues haven’t worked for DPC, he notes, there are some strategies that when fine tuned can provide a return on investment. However, the best strategy, he says, is ‘letting patients market the practice for you.’
[2:50] Can you tell us about Priority Physicians? How did you start it? Why did you start it? Tell us a little more about the practice.
[5:46] Can you tell us your price point?
[6:38] How did you grow the practice from 2 doctors and 10 patients to 7 doctors and 1200 patients?
[11:49] What DPC Practice marketing strategies have you tried that work? What marketing strategies have you tried that haven’t worked?
[17:10] For a DPC doctor who is just starting out, how would you suggest they start out building their DPC practice?
Dr Matt Priddy is a family physician in Indiannapolis, IA. He founded Priority Physicians in 2002. He has also served as the president of the American Academy of Private Physicians and is one of the founders of the ROAMD Network.
DPC Marketing can be challenging. Since most people receive healthcare benefits through their insurance plan, convincing patients to pay out of pocket for care can make membership a hard sell. Not to mention the fact that payment is in advance, on a monthly basis. What’s more, physicians aren’t usually trained in marketing and sales, so when faced with the challenge of having to market their services, the task can seem daunting, foreign or insurmountable. While usually well received within the community, many DPC practices struggle to reach their target growth.
Yet there are some practices that have reached their target growth in remarkably short time. One such practice is Antioch Family Medicine in Wichita, Kansas. Started by Dr Nicholas Tomsen, Antioch Family Medicine provides full spectrum family medicine, from pediatric care to maternity care to inpatient medicine, for an affordable monthly membership fee. Dr Nicholas started Antioch family medicine in 2016, and has since been joined by Dr Allemand. As of this point, Dr Nicholas recounts that his panel is completely full, just two years out from starting a practice from scratch.
In the interview, Dr Nicholas recounts how he went about marketing his practice. Not only does he recount what worked to ‘turbo-charge’ his growth, but also what didn’t work. While challenging, he notes, growth to one’s target panel size is achievable for most if not all DPC practices.
[03:28] So can you tell us a little about what got you into DPC?
[06:44] What inspired you to go to Wichita?
[07:37] How did you initially go about recruiting patients? What strategies worked the best for DPC marketing?
[10:28] What strategies didn’t work?
[13:46] Many DPC doctors have not been so fortunate to grow as quickly. Why do you think this is? What can be done to Turbo-charge DPC Marketing?
Dr Nicholas Tomsen is a family doctor originally from Nebraska. He went to the University of Iowa Medical School and to residency at the Via Christi family medicine residency. He then went on to complete a fellowship in international medicine. He started Antioch family medicine straight out of fellowship.
- The Freedom Formula for Physicians
- Dave Denniston’s Book
- Dave Denniston’s Financial Advisor Firm
- Video of Dave Denniston’s Daughter’s Story
Financial independence for physicians can be challenging. In addition to foregoing nearly a decade of meaningful income, many physicians come out of medical school with student loans that can be in the six (and now even seven) figures. All the while physician income has remained flat relative to inflation. Consequently reaching financial independence can be far more difficult for physicians now than those who practiced decades ago.
Still, as financial advisor Dave Denniston notes, financial independence is indeed feasible. By taking the time and effort and getting the appropriate help, doctors can be well on their path to financial independence.
In this episode, Mr Denniston recounts his very personal story of how he developed a podcast to help doctors reach financial independence. Furthermore, he explains what financial independence means and why he considers it so important for doctors to purse it. Finally, he discusses some of the challenges that have impeded true financial freedom and how doctors, especially direct primary care doctors, can take the steps necessary to overcome them.
[02:57] Why do you have such a passion to help doctors on the path to financial freedom?
[05:40] It’s no secret that more and more financial freedom has been a challenge for doctors. Why is this?
[09:31] If you were to give a few simple steps for doctors to achieve financial freedom, what would they be?
[12:48] When thinking about DPC and all of the uncertainty in health care, how can DPC doctors still work towards financial freedom?
Mr Dave Denniston is a tax consultant, financial consultant, author and podcast host. He started the podcast “Freedom Formula for Physicians” as a way to give back to doctors who care for his daughter Evangeline who was born at 23 weeks of age and spent the first months of her life in the NICU. Mr Dave has devoted an incredible amount of work to helping doctors achieve financial freedom so that ‘they can focus on what they love most–their families, their patients and the activities that give them joy…’’
Medicine is now more than ever at risk of becoming a big-box corporate machine. With more and more doctors being employed physicians by large hospital systems, the profession has, to many, lost its autonomy and prestige in the community. At present, many doctors, instead of knowing their neighbors and being well-known community members, lead much more private lives apart from their clinical work in their employed profession. And certainly, nothing is wrong inherently with privacy or with being employed, but now doctors are at risk of being co-opted into an impersonal, industrial machine that does not hold the same values as the personal, communitarian profession that characterized medicine for thousands of years. Save for those doctors who have left the status quo and choose to remain unbound.
In comes the Doctors Unbound Podcast. Started by Dr David Draghinas, an anesthesiologist by day, the Doctors Unbound Podcast focuses on doctors who are pushing the boundaries of the profession and refusing to be bound by the industrial machine of corporate healthcare. In the interview, Dr Roussel and Dr Draghinas talk about the importance of being unbound in today’s health care, what it means for the profession and what it means for direct primary care in particular.
[2:53] So tell me, what was your inspiration to start the ‘Doctors Unbound’ Podcast?
[7:23] You mention on your site ‘burnout and loss of prestige’ affecting doctors more and more. Why do you think this is?
[10:14] Why do you think it’s so important for doctors to become unbound?
[12:10] How do you see specialists and primary care doctors working together to build up the profession?
Dr David is an anesthesiologist who trained at USC SD prior to serving in the Navy for 3 and ½ years. He started the Doctor’s Unbound Podcast in 2017 as a way to highlight doctors ‘unbound’ from the system and promote a positive, uplifting image of the great work being done within the profession.